Nigerian Journal Sustainability Research

Publications

Vol. 2 No. 1 (2024): Advancing Sustainable Solutions

A Critical Review of the Role of Social Media in Citizen Engagement and Policymaking: The Nigeria Discourse

Submitted
May 16, 2024
Published
2024-05-26

Abstract

This study explores how social media facilitates citizen engagement and policymaking in Nigeria and Senegal. It examines features that encourage participation, strategies for including underrepresented groups, and the translation of online engagement into real-world policy influence. An online survey method was employed in gathering data on the experiences and perspectives of citizens from both countries regarding their social media usage for civic participation. Results from the online survey revealed that discussion forums and live Q&A sessions with policymakers were the most effective features for citizen participation. Social media can empower traditionally marginalized voices, but overcoming language barriers and the digital divide is crucial for equitable participation. The study found a belief in social media's power for social change, but cautions against attributing policy changes solely to online campaigns. Social media’s impact includes agenda-setting, fostering public pressure, and building social movements for long-term influence. The study recommends among other things that social media platforms should prioritize features that encourage substantive discussions and analysis of policy documents within forums.

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